Thank you for shopping with [Your Store Name]!
We want you to be completely satisfied with every purchase. If you’re not happy with your order, our return and refund policy makes it easy to exchange or get your money back — subject to the terms below.
1. Eligibility for Returns
To qualify for a return or exchange:
The product must be unused, undamaged, and in its original packaging.
You must initiate the return request within [7–14 days] of receiving your order.
A valid proof of purchase or order number is required.
Certain items are non-returnable, such as:
Personal care or hygiene products
Customized or made-to-order items
Sale or clearance items
2. Return Process
Contact our customer support team at [support@yourwebsite.com] or [your contact number] within the return window.
Provide your order number, reason for return, and any supporting photos if the product is damaged or defective.
Our team will review your request and provide instructions for shipping the item back.
Once we receive and inspect the item, we’ll process your refund or exchange.
3. Refund Policy
- Approved refunds will be issued to your original payment method within [7–10 business days] after the returned item is received and inspected.
- Shipping or handling charges are non-refundable, unless the return is due to our error (e.g., wrong or defective item).
- If you paid via cash on delivery (COD), refunds may be issued via bank transfer or store credit.
4. Damaged or Defective Items
If your order arrives damaged, incorrect, or defective, please contact us within [48 hours] of delivery with photos of the issue. We’ll arrange a free replacement or full refund depending on product availability.
5. Exchange Policy
- If you wish to exchange an item for a different size, color, or model:
- Exchanges are allowed within [7–14 days] of purchase.
- The item must be in unused condition and in original packaging.
- Additional shipping costs may apply.
6. Cancellations
- Orders can be canceled within [24 hours] of placement before shipment.
- Once an order has been dispatched, it cannot be canceled but can be returned as per our policy.
10. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us at:
📧 [support@yourwebsite.com]
🌐 [yourwebsite.com]
